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Are you keen to provide great customer service? Can you adapt to a busy workload and consistently work with changing priorities? Can you utilise multiple computer packages and have brilliant telephone skills? If you answered yes to all of those questions than we may have the role for you!
Due to an increase to our patient numbers we have decided to expand our team and have a vacancy to join our Reception/Admin team within our busy and friendly multi-site Practice team.
Cuckfield Medical Practice is operational across two sites and passionate about providing the highest possible care to our patients. You will have proven face to face and telephony customer service skills and able to work under pressure within a very busy environment.
Full training will be provided, but you will need to demonstrate the skills needed to work using your own initiativeand become a valued member of the team.
You will be fully computer literate and as the first port of call for our patients, you will provide a confident, professional and compassionate service at all times. Our ideal Candidate will have a good eye for detail, have a positive attitude and be able to follow set processes and procedures. They will also be able to deal with the high pressure workload on a daily basis.
Hours & Shifts
Hours for this vacancy are variable and open to discussion at interview.
We are ideally looking for 1 candidate to work approx. 25 hours per week.
The successful candidate will need to be flexible and have capacity to cover extra shifts during the week when necessary. If you have previously used the SystmOne Clinical System this will be a bonus.
You will be required to work at both sites, so access to transport is essential. Uniform and full training is provided.
We are an equal opportunities employer and do not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.
Salary is £10.42 per hour, rising to £11.04 after successful completion of probationary period.
If a registered patient at the Practice and successful in your application, you will be required to re-register with another local Practice.
Person Specification- Receptionist
Aptitudes/Abilities
· Excellent telephone manner
· Excellent customer service skills
· Ability to deal with fast paced workload
· Computer literate
· Ability to deal with difficult situations on the phone and face to face
· To be an active and involved member of the team
· Ability to be flexible
· Ability to deal with stressful situations in a calm and professional manner
A Day in the life of a receptionist:
We are usually in the surgery about 30minutes before we open to prepare for the day ahead.
As well as the obvious things we do- like answering the phones, manning the reception area and processing prescriptions – between us we do so many other things as well.
For example we: Process insurance claims, book mother/baby post-natal checks, organise contraceptive and minor op clinics, register new patients, return & receive paper records from the health authority, cull & summarise new records received, liaise with hospitals, mental health clinics, hospices, coroners, undertakers, pharmacies, social services to name a few! We also send out patient reminders for regular reviews, such as diabetes and asthma, process and check emails, responsible for ensuring the surgery’s security and of course supply endless cuppas to whoever may need one!
The list is obviously not exhaustive but may help you appreciate that work is varied, interesting and demanding. We never have nothing to do!
Most importantly the job is rewarding, and we always aim to greet you with a smile and friendly voice. You, the patients, are the reason why our job matters to us.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 25 per week
Salary: £10.42 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: Receptionist
